Contents:
How to Deposit
- Log in to your ProBit Global account.
- Go to Wallet → Deposit
- Select the cryptocurrency you wish to deposit (e.g., XRP).
- Your deposit address will appear on the right side of the screen.
- Copy the address using the copy icon or scan the QR code.
Minimum Deposit Amount
This is the smallest amount of a cryptocurrency required for a deposit to be credited to your account.
- Deposits below the minimum will NOT be credited.
- Multiple smaller deposits will NOT be combined to meet the minimum.
- Please do not use wallets that generate repeated small transactions (e.g., mining wallets) for deposits.
- Always ensure your deposit meets the required minimum amount.
Important Reminders
- Deposit Instructions: Always review and double-check all details before sending your funds.
- Destination Tag/Memo:
- Some tokens (e.g., XRP) require a destination tag or memo.
- Omitting Tag/Memo may result in your deposit not being credited.
- If this happens, contact ProBit Global Support for assistance.
- Network Confirmations:
- Deposits require blockchain confirmations, which may take time.
- This process is automatic and ensures transaction security.
Security Notice
ProBit Global will only communicate via our official email address, and will never ask for sensitive information such as passwords, bank details, or any other personal / confidential information.
Reference: Deposits with Incorrect Token or Address Information
★ Confirmations:
Once the transaction has started, it may take some time for the deposit to be processed and reflected in your account due to network confirmations. Th
ese confirmations are necessary to prevent double-spending and are automatically processed.
How to Withdraw
- Log in to your ProBit Global account.
- Click on Wallet → Withdrawal
- Please select the desired blockchain network to process your withdrawal.
- After selecting the cryptocurrency you want to withdraw (for example, click on USDT if you're withdrawing Tether), you can enter your withdrawal address on the right side of the screen. This withdrawal address is the address of your personal wallet or the deposit address for that specific coin on another platform.
★ You can select your preferred wallet address from your saved addresses. To add a new withdrawal address, please refer to the How to manage address book article.
★ Important Note about Destination Tags/Memos:
Some tokens (such as XRP) require a memo to be entered when withdrawing. If you forget to enter the memo, you will need to contact the receiving platform for assistance.
- When selecting the destination for your withdrawal under ‘Address Origin’, choose the appropriate exchange or platform from the list. If the platform you're sending your tokens to isn't shown, select 'Others'. Keep in mind that you must select a destination to proceed with your withdrawal.
- Certain cryptocurrencies offer the option to pay network fees using a different coin. If available, you can select your preferred payment method for the network fee.
- Enter the amount you wish to withdraw in the ‘Withdrawal Amount’ field, and click ‘Withdraw’.
★ Important Precaution:
Before proceeding, please double-check the withdrawal address, amount, and all other relevant details. ProBit Global cannot guarantee the recovery of assets sent to an incorrect address.
As mentioned on the Withdrawal screen, there are minimum withdrawal amounts and fees when making a withdrawal.
- Once you click "Withdraw" you will see a pop up page to confirm your withdrawal request. Please review the information carefully, and if everything is correct, click "Confirm" to proceed.
- After clicking "Confirm," an email verification code will be sent to the email address registered with your account. Please retrieve this code from your email and enter it to proceed.
- Please enter the 6-digit verification code and click “Submit”. Your withdrawal request has been successfully submitted.
If your withdrawal has not been processed after 24 hours, please open a ticket with the ProBit Global support team for further assistance.