FAQAccount and securityHow to Complete KYC

How to Complete KYC

Published date: May 15, 2020 at 03:34 (UTC+0)


What is KYC?

Know Your Customer (KYC) is a process used to verify user identities, ensuring due diligence and compliance. It plays an integral role in anti-money laundering (AML) and  combating the financing of terrorism (CFT). ProBit Global is steadfast in its commitment to the safety of its users by adhering to financial regulations encompassing AML and CFT.

How to complete KYC STEP 1: Basic information

  1. Log in to your ProBit Global account
  2. Click on My Page to see the ‘Verification (KYC)’ tab.

All users are required to input basic personal information on KYC STEP 1.

The Basic Information will require the following:

  1. Make sure to input the correct information and click on ‘Save’ and ‘Confirm’ on the pop-up message:

  1. When KYC 1 is concluded, the status will be shown as ‘Complete’.  


  1. The added Basic information will be available for verification on screen in ‘View Details’. After password confirmation, you will be able to verify the details of your submission or modify the information:

How to Complete KYC 2: Identity Verification

Users are required to complete KYC STEP 1 in order to proceed with Identity Verification. Completing KYC STEP 2 allows users to enjoy unrestricted access to ProBit Global and its services, while having an additional layer of security for themselves and their assets.

  1. Click Verify now on KYC STEP 2 to continue.

  1. Choose your Nationality.

3. Fill in your Identity Verification. Please make sure to enter your personal information exactly as shown in your ID document.

4. Upload a selfie. Please make sure that the photo is clear and not blurry.

5. Select the type of ID.

6. Upload the ID card, Passport or Driver’s License. Make sure that all the information in the document is clearly visible and easy to read. Please note that it has to be the original document, a copy or scan will not be accepted. The ID should contain a photo  of your face, your full name, and date of birth.

7. The system will automatically validate the submitted photos. This may take a moment to process.

When uploading your selfie and ID document, there is a possibility that one of them (or both) get refused because they are deemed invalid. You will be asked to upload a better version. Please take note of the following possible situations:

  • The submitted selfie does not show a face or contains multiple faces.
  • The submitted ID document is not an official document (for example, a student ID card).
  • The submitted selfie and/or ID document image is cropped, blurry or not clear.
  • The submitted ID document is valid, but the provided information does not match the OCR (Optical Character Recognition) reading. OCR is a technology that recognizes text within a digital image. Please check the difference between the OCR reading’s result and the personal information that you entered in step 3.
  • Personal information must be filled out in the same language as the ID card. Other languages may be rejected.
  • A handwritten government ID or passport will not be accepted.
  • The document should be valid on the date of submission (not expired).


8. If the system found no inconsistencies in the submitted photos and information that you entered, then your request will be successfully submitted. You will be notified by email whether your KYC STEP 2 application has been approved or declined.


What to do if your KYC Submission is Rejected

If your KYC submission was rejected, go to My Page and click ‘Verification (KYC)’. Please take note of the rejection explanation of your KYC STEP 2 submission, and try the process again.    

What Features will be Enabled When I Complete KYC

Users who have completed KYC STEP 2 will have unrestricted access to the following:







up to $5,000


up to $500,000







Exclusive Subscription



IEO Participation



Withdrawal limit can be increased to $500,000 for KYC Step 2 verified accounts maintaining 2FA activation for a minimum of 7 days.

Is my Country Eligible to Complete KYC?

Please note that IDs issued by the following countries have local or international restrictions and are unable to complete KYC. Note that this list may be updated without prior notice.

  • Afghanistan
  • Albania
  • Barbados
  • Bolivia
  • Burkina Faso
  • Cambodia
  • Cayman Islands
  • Cuba
  • Ecuador
  • Haiti
  • Iran
  • Iraq
  • Jamaica
  • Jordan
  • Mali
  • Morocco
  • Myanmar
  • North Korea
  • Nicaragua
  • Panama
  • Senegal
  • Singapore
  • South Sudan
  • Syria
  • Uganda
  • USA
  • Venezuela
  • Yemen
  • Zimbabwe