FAQAccount and securityHow to Update Phone Number

How to Update Phone Number

Published date: May 26, 2020 at 04:58 (UTC+0)

  1. Log in to your ProBit Global account and go to My Page. You will be able to see the phone number linked to your account.

  1. On the left-hand pane, click on the “Security” tab, click the “Update” button and choose ‘’Update’’.

  1. Fill in the new phone number.

  1. Click on ‘’Send verification code’’ and a verification code will be sent to the phone number that you filled in the previous step.

  1. You will be prompted to verify 2FA, please follow the instructions. Note that the SMS verification will use your currently registered phone.

7. Your new phone number has been successfully updated.

If for any reason you no longer have access to the registered phone number, please create a ticket for the ProBit Global Support Team through the Submit a request link with the following details:

Required information:

  • ProBit Global phone number update request” phrase
  • ProBit Global email address:
  • Current phone number:
  • New phone number:
  • Name:
  • Date of request:

Required documents:

  1. One clear, unedited photo showing a handwritten note including all the required information above, and your ID card.


  1. One clear, unedited photo showing all of the following information together:
  • your face
  • the handwritten note including all the required information above + "ProBit Global phone number update request" phrase written.
  • your ID.


  1. A full-page screenshot taken from within the exchange or platform that was used for one of your most recent transactions that was sent to your ProBit Global wallet. Please make sure that the TXID/hash is visible.


Note: As per official policy, we cannot accept ProBit Global, blockchain explorer or email screenshots. You will need to log in to the platform that was used to withdraw from and provide a screenshot showing the transaction details, which will verify you as the legitimate transaction owner.


After all the information is received and confirmed, we will manually update your account with the new phone number.
Please note, that after receiving and confirming the documents, it may take up to 7 days to process your request.